Get in Touch
We're here to help with any questions about our products or your skincare journey
Send Us a Message
Whether you have questions about ingredients, need skincare advice, or want to share your experience, we'd love to hear from you.
Contact Information
hello@lumiere.com
Live Chat
Available Mon-Fri, 9am-6pm EST
Location
123 Botanical Avenue
New York, NY 10012
Business Hours
Monday - Friday: 9am - 6pm EST
Saturday: 10am - 4pm EST
Sunday: Closed
Frequently Asked Questions
Quick answers to common questions about our products and practices
Are your products suitable for sensitive skin?▼
Yes! All our formulas are designed with gentle, clean ingredients that are suitable for sensitive skin. We avoid harsh chemicals, synthetic fragrances, and common irritants. However, we always recommend patch testing new products.
How long until I see results?▼
Most customers notice improvements in skin texture and hydration within 2-3 weeks. For concerns like hyperpigmentation and fine lines, we recommend consistent use for 8-12 weeks to see optimal results.
What is your return policy?▼
We offer a 30-day satisfaction guarantee. If you're not completely satisfied with your purchase, you can return it for a full refund. We want you to love your skincare routine!
Do you ship internationally?▼
Yes! We ship to most countries worldwide. International shipping times vary by location, typically 7-14 business days. Free shipping is available on orders over $75 within the US.